Co-ordinator, Annual Programs & Patron Engagement

Job Title: Co-ordinator, Annual Programs & Patron Engagement
Department: Development
Reports to: Senior Development Officer, Annual Programs & Patron Engagement
Status: Full-Time
Posting Date: May 6, 2015

The Co-ordinator, Annual Programs & Patron Engagement will be part of a very active individual giving team. Under the direction of the Senior Development Officer, Annual Programs & Patron Engagement, the successful candidate will help facilitate the gift renewal and fulfilment process for individual donors making annual gifts that are greater than $2,250 and will provide support with the stewardship of first-and second-year subscribers. 

The President’s Council and Golden Circle programs are the COC’s premier patron programs. With a revenue target of $3.2 million and close to 620 members, the President’s Council (PC) and the Golden Circle (GC) play a significant role in the COC’s annual fundraising goals.

Key Responsibilities:

  • Donor servicing along with the Co-ordinator, Annual Programs and Patron Engagement, answer dedicated phone line, process exchanges, subscription and single ticket purchases; provide excellent customer service for PC and GC members;
  • Coordinating the annual President’s Council and Golden Circle fulfillment letter process and gift coding along with the Senior Development Officer, Annual Programs and Patron Engagement;
  • PC and GC gift follow-up;
  • Provide support to the President’s Council Ambassadors as required;
  • Create and execute patron-level programming and activities for new PC and GC members along with the Annual Programs and Patron Engagement team;
  • Assist with maintaining expense records;
  • Maintain event and performance attendance records and Welcome Desk;
  • Manage PC and GC Welcome Package mailing and assist with annual tax receipt mailing (January)
  • Co-ordinate Reserved Parking;
  • Performance duty tracking;
  • Error report calling/follow-up;
  • Attend events and performances, as necessary
  • Assist with donor record maintenance, in hard files and Tessitura (patron database);
  • Provide support for donor prospecting
  • Provide general administrative support to the Individual Giving department;
  • Other duties as required

Qualifications:

  • The ability to achieve in a fast-paced, demanding environment, where attention to detail and being organized are paramount;
  • Post-secondary education and previous exposure to development and fundraising;
  • Excellent interpersonal skills and the ability to interact with donors, volunteers, staff and the general public in an efficient yet tactful manner;
  • Ability to manage a variety of tasks and multiple deadlines;
  • Strategic planner and creative thinker, with an ability to problem solve with diplomacy and tact;
  • Strong computer skills including word processing, mail merges, spreadsheets and database/information management. Experience with the Tessitura database system an asset;
  • Consideration given to previous experience in an arts or not-for-profit work environment, and an appreciation of opera as a cultural art form;
  • Independent self-starter with negotiation skills and high initiative;
  • Able to respect and maintain a high degree of confidentiality;
  • Willingness to work evenings and weekends throughout the year, as required.

This is a full-time position with benefits.

About the Canadian Opera Company

Based in Toronto, the Canadian Opera Company is the largest producer of opera in Canada and one of the largest in North America. The COC enjoys a loyal audience support-base and one of the highest attendance and subscription rates in North America. Under its leadership team of General Director Alexander Neef and Music Director Johannes Debus, the COC is increasingly capturing the opera world’s attention. The COC maintains its international reputation for artistic excellence and creative innovation by creating new productions within its diverse repertoire, collaborating with leading opera companies and festivals, and attracting the world’s foremost Canadian and international artists. The COC performs in its own opera house, the Four Seasons Centre for the Performing Arts, hailed internationally as one of the finest in the world. Designed by Diamond Schmitt Architects, the Four Seasons Centre opened in 2006. For more information on the COC, visit its award-winning website, coc.ca.

Please mail or email resumes with a cover letter and salary expectations to:

Lorraine O’Connor
Manager, Human Resources
Canadian Opera Company
227 Front St. E.
Toronto, ON M5A 1E8

lorraineo@coc.ca

Only applications post-marked by May 27, 2015 will be considered. The Canadian Opera Company would like to thank all applicants for their interest in working at the COC; however, only those considered for an interview will be contacted. No phone calls or agencies please.

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