The Canadian Opera Company (the “COC”) and its agents take the issue of privacy seriously. The COC has developed the Policy on the Protection of Patron Information (“this Policy”) to formalize procedures necessary to ensure the privacy of personal patron information (current and potential ticket buyers and donors), and to communicate that policy to patrons, staff, appointed representatives and business associates.
There are 10 principles to which the COC aspires. These principles form the basis of the “Personal Information Protection and Electronic Documents Act” (PIPEDA).
The COC has a designated Privacy Officer, who may be contacted at:
PrivacyCanadian Opera Company 227 Front Street East Toronto, ON M5V 2Y9 firstname.lastname@example.org
Personal information on COC patrons may include:
Any new purpose is subject to approval by the Privacy Committee and Privacy Officer
How we use this information:
We do not sell our list or patron information under any circumstance
Consent for the collection, retention and use of personal patron information is implicit when patrons provide such information. COC patron information is never sold, but on occasion the COC exchanges names and addresses from its database with other organizations that the COC believes would be of interest to its patrons. Patrons may request that the COC limit its communications with them, or specify that their names not be exchanged with other organizations, by contacting the COC. These requests will be implemented immediately although due to the extensive lead-time for printing and processing of our mailings, communications may not cease for a one-month period.
All information collected is used by the COC for communicating with patrons, for patron service and for patron analysis. Information that does not validly serve these purposes will not be collected or retained.
Personal information shall not be used, stored or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
The COC makes every effort to create and maintain accurate electronic-data and hard-copy files. The COC updates all files when new information becomes available or is provided.
The COC has processes and procedures in place to ensure security safeguards for patron information. Only authorized COC staff, or its agents such as the Canadian Opera House Corporation, may have access to patron information. These agents are bound by contract to the COC privacy policies and procedures.
This Policy shall disclose the principles that the COC will strive to maintain. Inquiries or complaints regarding any aspect of this Policy should be directed to the Privacy Officer.
Upon request, a COC patron shall be informed of the existence, use and disclosure of his or her personal information, and shall be given access to that information. The accuracy or completeness of such information will be amended as appropriate.
All inquiries or complaints regarding the COC’s compliance with this Policy should be directed to the Privacy Officer.
Please Note: Information posted on coc.ca and on all electronic mailings issued by the Canadian Opera Company—including dates, casting, pricing, repertoire and productions—is assumed correct at time of transmission and is subject to change.
Updated June 18, 2010