All Sales are final. Payment is processed
immediately on receipt of order, after which there are no cancellations
or refunds. The COC regrets that we cannot accept conditional
subscription orders. All seating requests are based on availability and
are not guaranteed.
ticket prices include HST and a $3 Four Seasons Centre maintenance
surcharge. Phone and online orders are subject to a per ticket service charge.
All Subscription prices include a $16 per-package handling fee.
The Canadian Opera Company is committed to honouring its published performance schedule. All COC performances will proceed as scheduled regardless of extreme weather conditions.
Please allow for plenty of extra time when travelling to the theatre in inclement weather. The COC recommends using public transit as the Four Seasons Centre for the Performing Arts is directly accessible from the Osgoode subway station.
We regret that tickets not used due to inclement weather cannot be refunded. COC tickets may be exchanged for another performance of the same opera (subject to availability and service charges) up to and no later than one full COC Ticket Services business day before the original performance date.
are unable to attend a performance and wish to transfer your seats to a friend,
the COC now offers no-cost online ticket transfers, available up to two hours
before a performance. Simply complete the online form, including your account
details and the name and e-mail address of the individual you wish to transfer
your tickets to, and we will complete your request and email them digital print-at-home
tickets. Once confirmed, please destroy your original tickets as they will be
void. Remember, the COC must receive your transfer request at least two hours
prior to the performance time, and transferred tickets cannot be subsequently
returned for a tax receipt.
are unable to exchange or transfer your subscription tickets, as a charitable
organization, the COC can issue the purchaser a tax receipt for the face value
of the tickets. Tax Receipts must be arranged one business day prior to your
scheduled performance – past performance tickets cannot be returned for a tax receipt
– and there are no refunds. Ticket returns cannot be used towards member
programs, and Multi Pack and individual tickets are not eligible.
tickets are exchangeable for another performance of the same opera
(subject to availability) up to and no later than one full COC Ticket
Services business day before the original performance date.
Tickets may be exchanged through COC Ticket Services by phone or e-mail or by completing the online form.
Tickets may also be exchanged in person at the Four Seasons Centre Box
subscribers are permitted one free exchange per production; subsequent Premier
and all Select, Multi-Pack and individual ticket exchanges are subject to a
per-ticket service charge.
Lost tickets can be replaced free of charge by contacting COC Ticket Services.
If you forget your tickets on the day of the performance, don't rush
home. We will be happy to replace your tickets free of charge at the
Four Seasons Centre Ticket Office, no later than one hour prior to
Limited wheelchair seating is available at the Four Seasons Centre for the Performing Arts. Contact COC Ticket Services
to arrange for seating. Wheelchair seating must be arranged at the time
of ticket purchase and cannot be accommodated on the day of the
The Canadian Opera Company now offers up to 60 standing room locations, in the back rows of Ring 3 and Ring 4 in the Four Seasons Centre. Some Ring 3 locations are SURTITLE™ obstructed. Each of the locations have a hook and a leaning rail, at a height of 3' 11 1/2".
A standing room ticket is the least expensive way to see great opera, but remember to wear comfortable shoes and be prepared to stand for the entire performance (running times are available on the COC website). In consideration of other audience members, please stand as close to the railing as possible and avoid excessive movement during the performance. While there is hook available for each location, the Four Seasons Centre is not responsible for lost or stolen items.
For sightlines, suggested minimum height is 4' 9", portable sitting devices are not permitted and please don’t sit on the railings.
$12 standing room tickets go on sale at 11 a.m. on the day of a performance and are available for purchase in person only at the Four Seasons Centre Box Office, 145 Queen St. W. Standing room tickets are subject to availability and are limited to two (2) per person.
The use of cameras, video cameras or sound-recording devices of any
kind is prohibited in R. Fraser Elliott Hall. These devices must be
checked at Patron Services located on the Lower Level before entering
the auditorium. Any person using an unauthorized recording device will
be required to surrender or erase any recordings, photographic or
digital images and may be asked to leave. No refunds will be issued.
All patrons, including children, must have a ticket for the
performance. Children 15 years of age or under must be accompanied by
and seated next to an adult. There is a limit of two young people’s
tickets per adult ticket. Children should be able to sit quietly
throughout the performance. If unable to do so, children and their
accompanying adult will be asked to leave the auditorium. Babes-in-arms
will not be admitted.
Wristwatch chimes, cellular phones, pagers and all other electronic
devices are extremely disruptive and must be turned off before the
performance. If a patron has an emergency and must be contacted during
a performance, he or she should contact Patron Services for assistance
before the performance.
Patrons are reminded that R. Fraser Elliott Hall is an extremely lively
auditorium and that all audience noise is accentuated and will be
audible to other patrons. Turn off all electronic devices, avoid
talking, coughing, humming, moving loose seats, kicking the backs of
seats, rustling programs, and unwrapping candies or cough drops. In
consideration of patrons with allergies avoid wearing perfumed beauty
products and fragrances. Please remain in your seat until the
performance has completely ended and the house lights have been turned
In the interest of safety and for the comfort of all patrons and
performers, latecomers are not permitted to enter the auditorium or be
seated unless there is a suitable break in the performance (usually
intermission). Patrons leaving the auditorium during the performance or
returning late after intermission will not be readmitted. Latecomers
are invited to view the performance from monitors in the lobby area
including a large screen in the Richard Bradshaw Amphitheatre on Ring
3. To ensure a full and enjoyable evening at the opera, please check
your tickets for performance start times and plan to arrive early.
Please note that if there are events in the downtown core, parking can
be difficult to find. Check for special events that may cause road
closures, especially on weekends, and give yourself extra time to
arrive at the opera house. Due to the great costs of overtime, and the
inconvenience to other patrons, performances will start promptly at the
time printed on the ticket. It is the responsibility of the ticket
holder to arrive in sufficient time to be in their assigned seat by the
advertised starting time—please plan to arrive early.
The Four Seasons Centre is a smoke-free facility.
Children of varying ages attend most Canadian Opera Company productions, but be advised that the majority of operas contain adult subject matter and themes, such as death and violence, excessive alcohol consumption, nudity and sexual situations, that some parents may consider inappropriate for children. The COC believes that each individual parent is best placed to judge whether a particular opera or staging of that opera is appropriate for, and of sustainable interest to, the maturity level of their child. Tickets are non-refundable. If you have any concerns or questions about the subject matter, specific staging or general suitability of a particular performance, please contact Ticket Services at 416-363-8231 before purchasing a Youth ticket (15 years of age and under).