Ticket Policies

All Sales are final. Payment is processed immediately on receipt of order, after which there are no cancellations or refunds. The COC regrets that we cannot accept conditional subscription orders. All seating requests are based on availability and are not guaranteed.

All ticket prices include GST and a $2.50 Four Seasons Centre maintenance surcharge. All Subscription and Multi-Pack prices include a $14 per-package handling fee.

Does the full HST apply to my opera tickets?

In the past, tickets to cultural events (like opera) were exempt from the PST; however the Ontario Ministry of Revenue has ruled that the full HST will apply to any cultural purchase going forward.

How does this affect my opera ticket purchases and exchanges?

If you bought a subscription on or before April 30, 2010, only the GST—currently included in our ticket prices—would have been charged. Subscription purchases after May 1, 2010 must include the entire HST.

While the HST does not come into full effect until July 1, 2010, packages involving future events must have been paid for by April 30, 2010 to save the HST. All individual opera ticket prices will carry the HST.

Recent clarification from the Ontario Government has dictated that after July 1, 2010, any exchange will result in HST being applied to the full price of the performance ticket. Even tickets exchanged for the same or lower cost are subject to HST.

For more information on ticket purchases and exchanges, please contact COC Ticket Services at 416-363-8231 or send us an e-mail.

Keep in mind subscribers are the COC’s best ambassadors! If you are unable to attend, consider introducing a friend or a colleague to the opera. If you are unable to use your tickets, return the tickets to us at least one business day prior to the performance, and we will issue the purchaser a charitable tax receipt for the face value of the tickets.

In order for tax receipts to be issued tickets must be returned to COC Ticket Services in person at the Four Seasons Centre Box Office, by mail, or by fax clearly showing the tickets voided and torn in half. We are unable to issue a tax receipt on the day of a performance. All non-subscription (including Multi-Pack) tickets are ineligible for tax receipts.

Exchanges

All tickets are exchangeable for another performance of the same opera (subject to availability) up to and no later than one full COC Ticket Services business day before the original performance date.

How

Tickets may be exchanged through COC Ticket Services by phone or e-mail. Tickets may also be exchanged in person at the Four Seasons Centre Box Office. Voided tickets must be returned in order to obtain new tickets.

Cost

Lost tickets can be replaced free of charge by contacting COC Ticket Services. If you forget your tickets on the day of the performance, don’t rush home. We will be happy to replace your tickets free of charge at the Four Seasons Centre Ticket Office, no later than one hour prior to curtain.

Lost tickets can be replaced free of charge by contacting COC Ticket Services. If you forget your tickets on the day of the performance, don't rush home. We will be happy to replace your tickets free of charge at the Four Seasons Centre Ticket Office, no later than one hour prior to curtain.

Limited wheelchair seating is available at the Four Seasons Centre for the Performing Arts. Contact COC Ticket Services to arrange for seating. Wheelchair seating must be arranged at the time of ticket purchase and cannot be accommodated on the day of the performance.

The use of cameras, video cameras or sound-recording devices of any kind is prohibited in R. Fraser Elliott Hall. These devices must be checked at Patron Services located on the Lower Level before entering the auditorium. Any person using an unauthorized recording device will be required to surrender or erase any recordings, photographic or digital images and may be asked to leave. No refunds will be issued.

All patrons, including children, must have a ticket for the performance. Children 15 years of age or under must be accompanied by and seated next to an adult. There is a limit of two young people’s tickets per adult ticket. Children should be able to sit quietly throughout the performance. If unable to do so, children and their accompanying adult will be asked to leave the auditorium. Babes-in-arms will not be admitted.

Wristwatch chimes, cellular phones, pagers and all other electronic devices are extremely disruptive and must be turned off before the performance. If a patron has an emergency and must be contacted during a performance, he or she should contact Patron Services for assistance before the performance.

Patrons are reminded that R. Fraser Elliott Hall is an extremely lively auditorium and that all audience noise is accentuated and will be audible to other patrons. Turn off all electronic devices, avoid talking, coughing, humming, moving loose seats, kicking the backs of seats, rustling programs, and unwrapping candies or cough drops. In consideration of patrons with allergies avoid wearing perfumed beauty products and fragrances. Please remain in your seat until the performance has completely ended and the house lights have been turned on.

In the interest of safety and for the comfort of all patrons and performers, latecomers are not permitted to enter the auditorium or be seated unless there is a suitable break in the performance (usually intermission). Patrons leaving the auditorium during the performance or returning late after intermission will not be readmitted. Latecomers are invited to view the performance from monitors in the lobby area including a large screen in the Richard Bradshaw Amphitheatre on Ring 3. To ensure a full and enjoyable evening at the opera, please check your tickets for performance start times and plan to arrive early.

Please note that if there are events in the downtown core, parking can be difficult to find. Check for special events that may cause road closures, especially on weekends, and give yourself extra time to arrive at the opera house. Due to the great costs of overtime, and the inconvenience to other patrons, performances will start promptly at the time printed on the ticket. It is the responsibility of the ticket holder to arrive in sufficient time to be in their assigned seat by the advertised starting time—please plan to arrive early.

The Four Seasons Centre is a smoke-free facility.