Given COVID-19’s continued impact, we have cancelled all originally scheduled programming for the 2020/2021 season. Subscribers have access to flexible options for their impacted performance tickets and can let us know their decision via the form below.
Due to a high volume of communications, please allow up to 14 business days for us to process your request.
FREQUENTLY ASKED QUESTIONS
What will happen to my subscription seats?If you are a Premier subscriber with renewable seats, they will go on sabbatical this season. That means all renewable seats from the 2019/2020 season are being put on hold and will be carried over with no further action required from you at this time. What will happen to my place in the subscriber seating queue?All subscribers will have their priority in the seating queue carried over with no further action required from you at this time. What if I hadn’t renewed for 2020/2021 yet?No further action is required from you at this time, and your priority in the seating queue will be maintained if you order a subscription when they are available again. How long will it take for my request to be processed?Your ticket return will be processed within 14 business days. How will I know if my return has been received?A confirmation screen will appear when your form is submitted. You will also receive a confirmation email when your return has been processed. If your form was submitted over 20 days ago and you have NOT received a second confirmation, please contact Ticket Services at [email protected]. Are your phone lines open?Our phone lines are now open Monday to Friday from 10 a.m. to 5.p.m. I have more questions. How can I reach you?Please call Ticket Services between 10 a.m. to 5 p.m. Monday to Friday or email [email protected]
When will I get my refund?
Refunds will be processed by Ticket Services within 14 business days. You will receive an email confirmation when your tickets have been returned. The time it takes for the credit to appear on your statement is dependent on your financial institution and could take anywhere from 5 to 14 business days.
I originally paid with a gift certificate. How will my refund be processed?
Unless otherwise requested, your refund will be issued as a new gift certificate via email.
I paid for my tickets by debit/cash. How will I get my refund?
Ticket Services will contact you for another method for your refund or confirm that we can mail you a cheque. Your cheque will be issued approximately six weeks after your request is processed.
When will I get my tax receipt?
You will receive a confirmation email when your request to donate your tickets has been processed. Tax receipts will be mailed within six weeks of the COC resuming regular operations. If you would like to receive a pdf copy of your tax receipt, please email [email protected]
Will my tax receipt be for the full amount I paid for my subscription?
Yes. Your receipt will be for the full amount you paid, including fees.
Do I need to mail back my tickets?
No. No tickets have been mailed and we do not require the physical tickets in order to process your tax receipt.
How do I use my gift certificate?
Gift certificates can be redeemed over the phone, online, or at the Four Seasons Centre box office (when regular COC operations resume).
When does my gift certificate expire?
Gift certificates do not expire.
How will I receive my gift certificate?
Your gift certificate number will be in your email confirmation. This number is all you need to redeem it.
Can you mail my gift certificate?
If you would like your gift certificate mailed, please email [email protected] with your request. Gift certificates will be mailed between 4 to 6 weeks after Ticket Services resumes regular in-person operations.
What if I can’t find my gift certificate email anymore?
Simply email us at [email protected] or call us at 416-363-8231, and we’ll be happy to assist.