Thank you for your support! Subscribers are an integral part of the Canadian Opera Company’s success.
As regular attendees, your dedication to the COC is rewarded with advance access to discounted individual tickets, priority seating, subscriber discounts, special exchange and transfer privileges, and tax receipts for returned tickets. Instructions and forms for these and other benefits are found below.
Tours of the Four Seasons Centre include backstage access! Subscribers receive $5 off the regular ticket price by using promo code COCTOUR.
Subject to availability, tickets may be exchanged for another performance date of the same opera. Exchange requests must be received by the COC at least one business day prior to the original performance date. Exchanges are free for Premier subscribers. All Pick, Flexible and individual ticket exchanges are subject to a per-ticket service charge.
To exchange tickets, complete the exchange request form below or call 416-363-8231 during regular business hours.
If you are unable to attend a performance and wish to transfer your seats to a friend, the COC now offers no-cost online ticket transfers, available up to two hours before a performance. Simply complete the online form, including your account details and the name and e-mail address of the individual you wish to transfer your tickets to, and we will complete your request and email them digital print-at-home tickets. Once confirmed, please destroy your original tickets as they will be void. Remember, the COC must receive your transfer request at least two hours prior to the performance time, and transferred tickets cannot be subsequently returned for a tax receipt.
Tax Receipts for Unused Tickets
If you are unable to exchange or transfer your subscription tickets, as a charitable organization, the COC can issue the purchaser a tax receipt for the face value of the tickets. Tax Receipts must be arranged one business day prior to your scheduled performance – past performance tickets cannot be returned for a tax receipt – and there are no refunds. Ticket returns cannot be used towards member programs, and Flexible subscription and individual tickets are not eligible.
Policies and Services
Lost tickets may be replaced in advance by contacting Ticket Services at 416-363-8231 or firstname.lastname@example.org. If you forget your tickets on the day of the performance, we will gladly replace them free of charge at the Four Seasons Centre Box Office prior to curtain.
Have questions about cameras, mobile devices, latecomers, or young children? Check our policies.
Information about Four Seasons Centre amenities and services, including coat check, washrooms, binocular rentals, accessibility, parking, TTC access, and food and drink can be found here.
New to the opera? Check our FAQs and Etiquette.