A SAFE RETURN

The Four Seasons Centre operates under strict adherence to Ontario Public Health guidelines that include rules regarding mask use, venue capacity, physical distancing measures and the implementation of physical barriers where necessary.


In mapping out a safe return to the Four Seasons Centre for the Performing Arts for our audiences, artists, and staff, both the Canadian Opera Company and The National Ballet of Canada have engaged Get Ready, specialists in emergency management and training, to advise and guide all planning for live audience programming.


The most up-to-date information regarding health and safety protocols will be updated on this page.

 

IS THERE A VACCINATION POLICY IN PLACE FOR IN-PERSON AUDIENCES?
It is COC policy to endorse the recommendations of both the Ontario Ministry of Health and the Ontario Chief Medical Officer on the importance of vaccination, and it is also our responsibility as an arts organization that draws together a large number of people in the creation of live opera, to create as safe an environment as possible – and vaccines play a significant role in upholding the highest in safety measures.

  • In accordance with the provincial mandate for theatres, all audiences must be fully vaccinated against COVID-19 to attend a performance.
  • The COC also requires that all employees, contractors, and third-party companies confirm that they have been fully inoculated with a COVID-19 vaccine approved by Health Canada.
WILL MASKS BE REQUIRED TO ATTEND LIVE PERFORMANCES?
  • The Canadian Opera Company will continue to adhere to all the latest Ontario Public Health guidelines regarding masks.
  • Masks are required to be worn at all times indoors except when actively eating and drinking.
  • In the event that a patron has medical exemption, the COC can assist in providing a face shield.

In addition:

  • Rigorous cleaning and sanitation protocols have been put in place
  • Hand sanitizer is available throughout the venue
  • “No touch” sinks are available in all washrooms
HOW WILL LIMITATIONS ON CAPACITY AFFECT SEATING PLANS?
  • We are hopeful that with ongoing vaccination programs, the opera house will be able to operate at full capacity by February 2022.
  • However, we will strictly adhere to all guidelines from Ontario Public Health as they are announced.
  • Should a limited capacity be required in 2022, COC subscribers will receive priority access in recognition of their continued support.

We expect some fluctuation in guidance from public health officials and are committed to keeping you informed of policies related to the return of live performance in the coming weeks and months. Thank you for your understanding and patience.

SAFETY CERTIFICATION AT THE FOUR SEASONS CENTRE
  • The Four Seasons Centre for the Performing Arts has completed the Ontario Infection Prevention and Control (IPAC) program. This program refers to evidence-based practices and procedures that, when applied consistently in health care settings, can prevent or reduce the risk of transmission of microorganisms to health care providers, clients, patients, residents and visitors. The IPAC program was adopted for FSCPA directly focusing on public performances. Today FSCPA is proudly a certificated performance venue based on the IPAC program.
  • In preparing for safe reintroduction of live audiences to the building, the Four Seasons Centre conducted extensive testing of circulated air using Poppy, a commercial indoor air security system that uses DNA sequencing to provide a high-resolution view of bio-aerosol movement. Analysis of the results show that the state-of-the-art ventilation systems at the Four Seasons Centre for the Performing Arts support an above average air quality and sanitization.




Ticket Policies

YOUR ORDER

All sales are final. Payment is processed immediately on receipt of order, after which there are no cancellations or refunds. It is the responsibility of the ticket holder to check their ticket for the correct performance, day of the week and curtain time. Program and artists are subject to change without notice.

The COC regrets that we cannot accept conditional subscription orders. All seating requests are based on availability and are not guaranteed. 

All ticket prices include HST and a $3.25 Four Seasons Centre for the Performing Arts maintenance surcharge. Phone and online orders are subject to a per-ticket service charge. All subscription prices include a $16 per-package handling fee.

We reserve the right to change prices without prior notice. All ticket sales and exchanges will be processed at the published prices at the time of the order or exchange.

Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and may not be honoured. Management reserves the right to refuse entry on re-sold tickets without refund.

Account information is confidential and any updates or changes must come from the account holder. Ticket exchanges, releases and reprints can only be made by those named on the account. To make arrangements for someone else to pick up your tickets, please call Ticket Services at 416-363-8231 or e-mail [email protected].

WEATHER POLICY

The Canadian Opera Company is committed to honouring its published performance schedule. All COC performances will proceed as scheduled regardless of extreme weather conditions.

Please allow for plenty of extra time when travelling to the theatre in inclement weather. The COC recommends using public transit as the Four Seasons Centre for the Performing Arts is directly accessible from the Osgoode subway station.

We regret that tickets not used due to inclement weather cannot be refunded. COC tickets may be exchanged for another performance of the same opera (subject to availability and service charges) up to and no later than one full business day before the original performance date.

UNABLE TO USE YOUR SUBSCRIPTION TICKETS?

If you are unable to attend a performance and wish to transfer your seats to a friend, the COC now offers no-cost online ticket transfers, available up to two hours before a performance. Simply complete the online form, including your account details and the name and e-mail address of the individual you wish to transfer your tickets to, and we will complete your request and email them digital print-at-home tickets. Once confirmed, please destroy your original tickets as they will be void. Remember, the COC must receive your transfer request at least two hours prior to the performance time, and transferred tickets cannot be subsequently returned for a tax receipt.   

If you are unable to exchange or transfer your subscription tickets, as a charitable organization the COC can issue the purchaser a tax receipt for the face value of the tickets. Tax receipts must be arranged one business day prior to your scheduled performance—past performance tickets cannot be returned for a tax receipt—and there are no refunds. Ticket returns cannot be used towards member programs, and individual tickets are not eligible.  

TICKET EXCHANGES

Exchanges

All tickets are exchangeable for another performance of the same opera (subject to availability) up to and no later than one full business day before the original performance date. 

How

Tickets may be exchanged through COC Ticket Services by phone or by completing the online form. Tickets may also be exchanged in person at the Four Seasons Centre Box Office.

Cost

There is no cost for Premier subscriber exchanges. PICK4, SEE3 and individual ticket exchanges are subject to a per-ticket service charge.

We reserve the right to change prices without prior notice. All ticket sales and exchanges will be processed at the published prices at the time of the order or exchange.

LOST TICKETS

Lost tickets can be replaced free of charge by contacting [email protected]. If you forget your tickets on the day of the performance, there is no need to rush home. We will be happy to replace your tickets free of charge at the Four Seasons Centre Box Office.

WHEELCHAIR SEATING

Limited wheelchair seating is available at the Four Seasons Centre. Phone COC Ticket Services at 416-363-8231 to arrange for seating. Wheelchair seating must be arranged at the time of ticket purchase and cannot be accommodated on the day of the performance.

STANDING ROOM

The Canadian Opera Company offers up to 60 standing room locations, in the back rows of Ring 3 and Ring 4 in the Four Seasons Centre. Some Ring 3 locations are SURTITLES™ obstructed. Each of the locations have a hook and a leaning rail, at a height of 3' 11-1/2".

A standing room ticket is the least expensive way to see great opera, but remember to wear comfortable shoes and be prepared to stand for the entire performance (running times are available on the COC website). In consideration of other audience members, please stand as close to the railing as possible and avoid excessive movement during the performance. While there is hook available for each location, the Four Seasons Centre is not responsible for lost or stolen items.

Due to sightlines, suggested minimum height is 5' (153 cm), portable sitting devices are not permitted and guests may not sit on the railings.

$12 standing room tickets go on sale at 11 a.m. on the day of a performance and are available for purchase in person only at the Four Seasons Centre Box Office, 145 Queen St. W. Standing room tickets are subject to availability and are limited to two (2) per person.

CAMERAS AND RECORDING DEVICES

The use of cameras, video cameras or sound-recording devices of any kind is prohibited in R. Fraser Elliott Hall during performances. If you’d like to get a picture inside the auditorium, do so before the performance begins. However, the design and direction of the production is restricted under intellectual property law, so patrons must have the permission of the COC to take pictures of the production’s set or the stage before performances. Any person using an unauthorized recording device will be required to surrender or erase any recordings, photographic or digital images and may be asked to leave. No refunds will be issued.

CHILDREN AND BABIES IN ARMS

All patrons, including children, must have a ticket for the performance. Children 15 years of age or under must be accompanied by and seated next to an adult. There is a limit of two young people’s tickets per adult ticket. Children should be able to sit quietly throughout the performance. If unable to do so, children and their accompanying adult will be asked to leave the auditorium. Babes-in-arms will not be admitted.

ELECTRONIC DEVICES

The use of mobile and smartphones and all other electronic devices is extremely disruptive and is strictly prohibited during performances. If a patron has an emergency and needs to be contacted during a performance, he or she should contact Patron Services for assistance before the performance.

GO SCENT-FREE

In consideration of patrons with allergies, avoid wearing perfumed beauty products and fragrances.

ETIQUETTE

Patrons are reminded that R. Fraser Elliott Hall is an extremely lively auditorium and that all audience noise will be accentuated and audible to other patrons. Turn off all electronic devices, avoid talking, coughing, humming, moving loose seats, kicking the backs of seats, rustling programs, and unwrapping candies or cough drops. Please remain in your seat until the performance has completely ended and the house lights have been turned on.

LATECOMERS

In the interest of safety and for the comfort of all patrons and performers, latecomers may not enter the auditorium or be seated unless there is a suitable break in the performance (usually intermission). Patrons leaving the auditorium during the performance or returning late after intermission may not be readmitted or may be accommodated in an alternate viewing location. Latecomers are invited to view the performance from monitors in the lobby area including a large screen in the Richard Bradshaw Amphitheatre on Ring 3. To ensure a full and enjoyable evening at the opera, please check your tickets for performance start times and plan to arrive early.

PARKING AND ROAD CLOSURES

Please note that if there are events in the downtown core, parking can be difficult to find. Check for special events that may cause road closures, especially on weekends, and give yourself extra time to arrive at the opera house. Due to the great costs of overtime, and the inconvenience to other patrons, performances will start promptly at the time printed on the ticket. It is the responsibility of the ticket holder to arrive in sufficient time to be in their assigned seat by the advertised starting time—please plan to arrive early.

There is parking on a first-come, first-served basis for about 200 vehicles underneath the Four Seasons Centre. The entrance is located on the west side of York Street, south of Queen Street West. Additional parking is conveniently located just steps away in the Green P lot underneath Nathan Phillips Square. For directions visit greenp.com.

COAT AND PARCEL CHECK

To uphold the safety of the building, oversized bags and parcels may be prohibited from entering R. Fraser Elliott Hall. Patrons attending COC performances may be eligible for complimentary parcel check. Coat check is located in the Lower Lobby, where the following services are also available: booster seats, back supports, infrared hearing-assistive devices and rental of binoculars, on a first-come, first-served basis.

VENUE POLICIES

Outside food and beverages are prohibited from entering the venue. Patrons consent to appear in recorded material by attending FSC performances/events. Management reserves the right to refuse admission without refund if conditions are violated, and expel from the premises any person whose presence or conduct is deemed objectionable.

SMOKING

The Four Seasons Centre is a smoke-free facility.

PARENTAL ADVISORY

Children of varying ages attend most Canadian Opera Company productions, but be advised that the majority of operas contain adult subject matter and themes, such as death and violence, alcohol consumption, nudity and sexual situations, that some parents may consider inappropriate for children. The COC believes that each individual parent is best placed to judge whether a particular opera or staging of that opera is appropriate for, and of sustainable interest to, the maturity level of their child. Tickets are non-refundable. If you have any concerns or questions about the subject matter, specific staging or general suitability of a particular performance, please contact Ticket Services at 416-363-8231 before purchasing a Youth ticket (15 years of age and under).

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Phone: 416-363-8231

Toll Free: 1-800-250-4653

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